Return to Work Coordinators need to have an appropriate level of seniority and competence to perform their role.

WorkSafe highly recommends that the nominated coordinators complete the two day 'Role of a Return to Work Coordinator' training course, developed and endorsed by WorkSafe.  

The course covers:

  • The return to work process and the role of the Return to Work Coordinators.
  • Information that the Return to Work Coordinators will need to support and assist employers and injured workers.
  • Information and underlying skills that will assist Return to Work Coordinators to facilitate the successful return to work of injured workers.

This training may also be of value to line managers, supervisors and Health and Safety Representatives.

Delivering training

To ensure quality and consistency, WorkSafe has approved training providers to deliver the 'Role of a return to work coordinator' training. 

If you are interested in becoming an approved training provider, you must apply directly to WorkSafe. 

Training program - Return to Work Coordinators operating in Vic, NSW, or Qld

In consultation with WorkCover New South Wales, WorkCover Queensland and WorkSafe Victoria, a training program from each State has been designed for Return to Work Coordinators to learn about return to work in each State.

Each training program addresses:

  • Key differences between legislation.
  • Legislative obligations of employers.
  • Role of the return to work coordinator in each State.
  • Basic information regarding worker entitlements.
  • Role of the agent/insurer in injury, claims and return to work management.
  • Issues in working with doctors, rehabilitation and treatment providers.
  • Dispute prevention and resolution strategies.
  • Sources of further information regarding injury management and return to work.

To undertake any of these training programs you are required to submit one of the following certificates to your chosen training provider.

  • WorkSafe approved 2 day 'Role of a return to work coordinator'.
  • NSW WorkCover approved 2 day 'Introduction to return to work coordination'.
  • Q-Comp approved 3 day 'Rehabilitation and return to work coordinator' training.

Training provider contacts:

Victorian based Return to Work Coordinators can contact the following providers to complete NSW or Q-comp modules:

Provider Contact
Allianz Australia Workers Compensation (Victoria) Ltd ph: 03 92343800
Xchanging ph: 03 99473000
CGU Workers Compensation (Vic) Limited ph: 03 86301000
Gallagher Bassett Services Pty Ltd ph: 03 92979000
QBE Workers Compensation (VIC) Limited ph: 92462444
Australian Industry Group ph: 98670111
OccCorp Pty Ltd ph: 98657107
Recovre Pty Ltd Ph 1300 550276
Steps ph: 93002466
Victorian Employers' Chamber of Commerce and Industry (VECCI) ph:86625333
Woolworths Limited  

NSW or QLD based Return to Work Coordinators can contact the following providers to complete the Victorian module:

NSW Training Providers

Provider Contact
Advantage Plus Training Solutions ph: 0413 450 529
Allianz Australia Workers Compensation (NSW) Ltd ph: 02 49851275
Australian Industry Group ph: 02 96303455
CGU Workers Compensation (NSW) ph: 02 90888661
Interact Injury Management ph: 1300 618 868
Konekt ph: 02 60497902
Job Safety Assistance ph: 02 6024 5982

Queensland Training Providers

Provider Contact
Echelon ph: 07 30005540
Australian Industry Group ph: 07 32441739
National Safety Council of Australia, ph: 07 32552600
Kinetic Health ph: 07 38 333 222

Victorian Training Providers

(offering the Victorian Harmonisation module for those previously trained in NSW or QLD)

Provider Contact
CGU Workers Compensation Victoria Pty. Ltd ph: 1300 138 601
Gallagher Bassett Services Pty Ltd ph 03 92979058
National Safety Council of Australia, ph: 03 9832 1555
OccCorp Pty Ltd ph: 9865 7107
Recovre ph: 03 8689 4667
Rehabilitation Outcomes ph: 02 6023 4644

Contact providers directly for session dates, times and costs.

On completion of these training programs participants are eligible to receive a certificate acknowledging successful completion from the training provider who delivered the training in Victoria, from the NSW WorkCover Authority or Q-Comp in their respective states.

Certificate IV in Personal Injury Management (Return to Work)
Qualifications in return to work

Delivered by the Personal Injury Education Foundation (PIEF), Certificate IV in Personal Injury Management (Return to Work) is designed to provide the skills and knowledge to equip participants to:

  • return injured workers back to the workplace following an injury or illness
  • administer and manage workplace-based injury management programs

This program is designed for people who have an interest in or responsibility for, coordinating and facilitating injured workers with a safe and early return to work - a process that benefits both the worker and the employer. Successfully completing this program will provide participants with a nationally recognised qualification in Return to Work, endorsed by the Commonwealth Government and all Australian state and territory governments.

PIEF is a non-for-profit organisation established in 2006. Their members include a consortium of Australian and New Zealand accident compensation regulators, insurers and claims management organisations. The programs developed by PIEF are designed to enrich and enhance the range and depth of personal injury management skills, leading to better outcomes for all accident compensation schemes and the communities they are designed to serve.

Download the course brochure

For further information contact PIEF on (03) 9940 4893 or visit the